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Customer Support
Common Support Topics
Before contacting us we recommend you revew the support topics below. Thanks!
THE SUGAR MOBILE TALK & TEXT APP
Compatible Operating Systems
Windows Phone
Blackberry
Tablets
Emoticons (Emoji)
MMS and Picture Messaging
Incompatibility with iMessage
Where to download the App
SMS Short Codes
SUGAR-FREE
Creating a Sugar-Free Account
Verification E-Mail Not Received
Extending your Sugar-Free Trial
How to Subscibe To Sugar Mobile
SIM Kit
Compatibility
Where to Buy
How long will it take my SIM Kit to arrive?
How to Activate
Problems Activating
Canada/U.S. Included Discrepancy
ADDING DAYS TO YOUR ACCOUNT
Purchasing Information
Account Expiration Policy
ACCEPTED PAYMENT METHODS
AUTOMATIC TOP-UP
How to enable Auto-Topup
How to change your Auto Top-Up Credit Card
How to disable Auto Top-Up
DATA ADDON
Purchasing Information
INTERNATIONAL CALLING & LONG DISTANCE ADDON
Purchasing Information
Release Notes
VOICEMAIL & CALL FORWARDING ADDON
Purchasing Information
Setup and Usage
Storage Limitations
Visual Voicemail Not Supported
BRAND AMBASSADOR PROGRAM
Subscribing
Configuring Settings
Unsubscribing
PHONE UNLOCK REQUIREMENTS
How do I know if my SmartPhone is locked?
How to unlock your SmartPhone
Important note about SmartPhones purchased at Staples & Costco
TRANSFERING YOUR PHONE NUMBER TO SUGAR MOBILE
Important Notice – Please read
How to request a phone number transfer
Preventing phone number transfer rejections
Transfer Updates
Cancelling your phone number transfer request
Transferring your phone number from Sugar Mobile to another carrier
LOST/STOLEN/DAMAGED SIM CARD
WHERE TO BUY SUGAR MOBILE
FORGOT PASSWORD OR PHONE NUMBER
NON-WIFI COVERAGE
No Roaming Fee Policy
Supported Cellular Frequencies
CANADIAN RESIDENT POLICY
FEEDBACK & BUG REPORTING
Share your Smartphone Model and OS Version
Share Screenshots & Video
Share Logs
Share Crash Reports from a Mac (iOS User Only)
Share Crash Reports from a PC (iOS Users Only)
Crash Reports for Android Users
RECOMMENDED USAGE GUIDELINES
Caller Id Name Policy
Troubleshooting - General
Troubleshooting - WIFI
Troubleshooting - Non-WIFI (3G)
Device-Specific Smartphone Setup Wizard
Android Universal Smartphone Setup
iOS Universal Smartphone Setup
Android Smartphone Setup Video
iOS Smartphone Setup Video
Bluetooth
Notification Settings - iOS
Notification Settings - Android
CONTACTING SUPPORT
PRESS AND MEDIA INQUIRIES
FILING COMPLAINTS